Frequently Asked Questions

1) What are your charges like?
Written documents are charged based on the word count.
The rate for each language pair (language to be translated to and from) is different.
For rates, please send email to .
2) What languages do you translate to?
We do translation for more than 50 languages including English, Simplified or Traditional Chinese, Bahasa Melayu, Bahasa Indonesia, Tamil, Japanese, Korean, Vietnamese, Thai, Russian, French, Italian, German, Spanish and more.
3) What is the turnaround time for translation to be done?
It depends on the job. Jobs of more popular language pairs (e.g. English to Simplified Chinese) may be translated within 24 hours for small jobs. Large jobs depending on size, may take several days to complete. We will try our best to get the job done in the due time.
4) How can I get a quote?
To request for a quotation, you can fill in the Enquiry Form.
You can also attach your file and send it to .
5) How can I get hardcopy documents to you for a quote?
You can fax us your hardcopy or send by courier services.
6) How long will I get a reply for a quote?
We will be in contact with you within 24 hours upon receiving your request.
7) How do I get a quote for website translation?
Simply send us your website address (URL). We will review your site and give you a quotation for your website translation.
8) How do I ensure that my confidential documents are safe with you?
We understand that some confidential documents might need to be translated. We can send you a letter of nondisclosure agreement before proceeding to do the job.
9) Do you do revisions or corrections, if necessary?
Yes, we do. We seek for perfection on every job translated. In the unlikely event that an error occurs, we will correct the matter as soon as possible. In events where the original document has been amended, charges will be considered. Therefore, we strongly urge our clients to provide us the final copy of document to be translated.
10) How will you deliver the finished project to me?
We will deliver to you via e-mail, fax or courier services.
We will deliver the documents to you as according to your requirements.
11) What kind of payment mode do you accept?
For local clients, we accept payment by Cheques, Cash, ATM fund transfer (UOB, DBS/POSB), Online interbank fund transfer.
For overseas clients, we accept payment by Paypal, Moneybooker.
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